Vertex Tech Management Refund Policy

Last updated: August 20, 2025

1. Scope of Policy

This Refund Policy applies to all IT services provided by Vertex Tech Management (“we,” “us,” “our”) including but not limited to managed IT services, cybersecurity solutions, consulting, and related service agreements. We do not sell physical products; this policy addresses payments for professional services rendered as described in our service contracts or on our website at vertextechmanagement.com.

2. General Policy on Refunds

Vertex Tech Management operates on a service-based billing model. As per industry standards for IT services and managed service providers (MSPs), payments for services already delivered, hours utilized, or recurring monthly retainers are generally non-refundable.

However, we are committed to transparency and customer satisfaction. In certain limited scenarios, refunds or account credits may be considered at our sole discretion.

3. Eligibility for Refunds

Refunds or credits may be issued under the following circumstances:

• Service Not Rendered: If you have been charged for a service that was not provided due to our error, we will promptly refund the applicable charges or offer an appropriate credit.

• Billing Errors: If you believe you were incorrectly billed, please notify us within thirty (30) days of the charge. Verified errors will be corrected with a refund or credit as appropriate.

• Service Cancellation: Services may be canceled pursuant to your Master Services Agreement (MSA) or individual Service Agreement. Prepaid fees for canceled services are non-refundable unless otherwise stated in the service contract.

4. Exclusions and Limitations

Refunds will not be issued for:

• Hours or support already utilized or delivered.

• Partial use of monthly or annual service agreements. Once services have commenced for a billing period, that period’s fees are non-refundable.

• Dissatisfaction with outcomes where services were rendered professionally and in accordance with the agreement.

• Delays or interruptions caused by factors outside our reasonable control, including third-party vendors or force majeure events.

• Add-on products and licensing passed directly to third parties (such as Microsoft 365 or antivirus solutions). Any third-party policies and agreements apply.

5. Requesting a Refund

To request a refund or credit, please contact our team at info@vertextechmanagement.com or via the support portal referenced in your service agreement. Include your company name, service details, invoice/transaction number, and a brief description of your concern.

All refund requests will be reviewed within ten (10) business days. If approved, refunds will be processed to the original payment method or issued as credit, as appropriate.

6. Changes to This Policy

Vertex Tech Management reserves the right to update or modify this Refund Policy at any time. Any significant changes will be posted on our website at vertextechmanagement.com/blank-3. Continued use of our services after changes are posted constitutes your agreement to the revised policy.

7. Contact

If you have questions about this Refund Policy, please contact us at:

Vertex Tech Management
Email: info@vertextechmanagement.com
Phone: Refer to our website for current contact information
Address: See our website footer for current mailing address

This policy is intended to be fair, straightforward, and supportive of strong business relationships. For full details of your rights and obligations, please refer to your signed Service Agreement or Master Services Agreement.